Features
Your AI teammate, in plain terms
Replyero answers your WhatsApp and website chats 24/7 — in your customer’s language, from your own knowledge. When a human should step in, it hands the chat to you.
WhatsApp AI replies
Replyero answers your customers on WhatsApp within seconds, any hour of the day. It replies only from the knowledge you gave it — it never invents prices, services or policies.
Most customer messages arrive after hours or while you’re mid-job. Every one answered instantly is a sale you didn’t lose to silence.
Puan Aminah WhatsApps your salon at 11.20pm: “Sunday still got slot tak?” The AI answers with your Sunday hours and prices — while you sleep.
Shared team inbox
Every conversation in one place, visible to your whole team: a needs-me filter, unread dots, search, mark-done, and contact renaming so “+60 12-345 6789” becomes “Puan Aminah”.
Chats stop living in one person’s phone. Anyone on the team can pick up any conversation — even the one that started while someone was off.
Your front-desk staff opens the needs-me filter at 9am and clears three overnight escalations before the first walk-in.
AI co-pilot drafts
When you take over, the AI drafts a suggested reply based on the conversation and your knowledge. Edit it, or send it as-is.
You answer faster without writing from scratch — and the draft already knows your prices and your policies.
A customer questions a delivery fee. The AI drafts an apology plus your exact policy. You soften the tone and hit send.
Human takeover, one tap
Pause the AI on any conversation with one tap and reply yourself; resume it just as fast. The AI also hands itself off when it’s unsure, when the customer is upset, or when a question involves legal, medical or payment matters.
You stay in control. Escalate-by-default beats a confident wrong answer — the AI knows what it doesn’t know.
A regular asks for a discount you have no rule for. The AI stops, flags the chat as needing you, and waits.
Appointment booking (Google + Outlook)
Connect Google Calendar or Outlook/Microsoft 365. The AI checks your real availability and books appointments inside your guardrails: open days, working hours, slot length, minimum notice, and how far ahead customers may book. Double-booking is prevented against your live calendar.
Booking happens inside the chat — no “please call us to make an appointment”, no back-and-forth, no clashes with what’s already in your calendar.
A clinic patient asks for the earliest slot. The AI offers 4.30pm Tuesday — a real gap in your Outlook calendar — and books it there and then.
Multilingual by default
Replies go out in the customer’s language — Malay, English, Chinese and more — automatically. Code-switching is welcome; the rojak way Malaysians actually type is fine.
Customers buy in the language they think in. No more losing someone who asks in BM and gets a stiff English template back.
“Boleh walk in tak esok?” gets a BM reply. The next customer writes in Mandarin and gets Mandarin.
Escalation emails
The moment the AI needs you, an email lands: who needs you, why, and a link straight to the conversation.
You don’t have to watch the inbox. You only get pulled in when it actually matters.
You’re at the bank. Your phone buzzes: a customer needs you — they’re asking about a refund. One tap opens the chat.
Team seats
Launch includes 1 seat; Team includes 3. Invite teammates by email — they share the inbox and receive the same escalation emails.
Your team covers for each other without sharing a phone or a WhatsApp login.
You’re off on Monday. Your two staff still see every chat, and either of them can take over.
Free website chat + QR
Put Replyero chat on your website with a simple link, and print your WhatsApp QR for the counter, the menu or the van. No Meta business setup needed to start.
Walk-in and web customers get the same instant answers — with zero setup cost and nothing to install.
A customer scans the QR at your laundry counter and asks how much per kilo — answered before they’ve finished unpacking the bag.
What you don’t need
- ✓ No app to install — Replyero works from any browser.
- ✓ No AI or machine-learning knowledge — if you can write a price list, you can train it.
- ✓ No OpenAI keys, no server, nothing to host.
- ✓ No credit card for the 7-day free trial.
Flat pricing, unlimited contacts
We never bill per message or per contact. Every plan includes the full feature set above.
Launch
RM99/mo ($49)
- ✓ 1,000 AI resolutions a month
- ✓ 1 WhatsApp number
- ✓ 1 seat
- ✓ 7-day free trial, no card
Team
RM199/mo ($99)
- ✓ 3,000 AI resolutions a month
- ✓ 3 WhatsApp numbers
- ✓ 3 seats
- ✓ 7-day free trial, no card
Pay by bank transfer or QR with a redemption code — card checkout is coming.
Want the 3-step setup story? Read how it works. Questions? Check the FAQ.